Digicom provides one year warranty on all eligible Digicom products purchased in Nepal , however to claim warranty the purchase recipt (VAT BILL) is required. The limited warranty covers failures due to defects in material or workmanship on devices, antennas and accessories*. Packaging, software products, and technical data are not covered under the limited warranty. The limited warranty is only applicable to the original purchaser of the product. Proof of purchase and a complete product serial number are required to receive any services guaranteed as part of the limited warranty. Any sort of physical damage is not covered in the warranty. The product is first examined by the technical department and thus noted to the customer the reason of damage and if there is production defect or internal defect, it will be covered into warranty. Damage caused by ingress of foreign objects, substances, liquids, insects; If the device has received damage caused by the mismatch of the supply voltage to the State Technical Standards; the product will be repaired but with the charges. Damage caused as a result of the use of non-certified, substandard or unsuitable for this model air conditioner, power cables, consumables; Guarantee and Conditions The air conditioners of the split-systems Digicom are guaranteed for 12 months, with the right to extend to 36 months for the compressor, the condition of continuation is the execution of paid service, each service must be carried out by specialists who, in addition to performing the work, must make a note in the warranty card. 1. Warranty service is carried out in the presence of a sales receipt (invoice) that is included in the product. 2. The seller disclaims responsibility for possible harm, directly or indirectly caused to the use of the product to people, pets, property in the event that it resulted from non-observance of the rules and conditions of the product operation, as well as deliberate or careless actions of the consumer or third parties. 3. The seller reserves the right to refuse warranty service in the following cases: If there is no sales bill (sales bill is considered as warranty , physical as well as soft copy is accepted. The device was operated with violations of the rules and operating conditions set out in the operating instructions; The device has traces of unskilled repair attempts; If the defect is caused by a change in the design or layout of the product not provided for by the "Producer"; Damage caused by ingress of foreign objects, substances, liquids, insects; If the device has received damage caused by the mismatch of the supply voltage to the State Technical Standards; however a stabilizer is always suggested in the are where there is voltage fluctuation. In the case of damage compressor due to voltage , the company will provide compressor for charges. Damage caused as a result of the use of non-certified, substandard or unsuitable for this model air conditioner, power cables, consumables; Installation, commissioning and maintenance of the air conditioner were carried out by specialists lacking the necessary qualifications and tools; If the consumer has not carried out service maintenance of the product within 12 months from the moment of installation or start-up of the product, or from the moment of the last service (which is always carried out at the expense of the consumer), The air conditioner you purchased is for domestic use only. When using the air conditioner for industrial or industrial purposes, the warranty and service conditions are determined separately, by signing a guarantee contract and periodic maintenance between the buyer and the seller / installer. 4. All the terms of the guarantee obligations are in force under the Law "On Protection of Consumer Rights" 5. The seller has the right to engage contractors (third parties) for the implementation of the guarantee
For the warranty period of products purchased before January 1, 2016, please use the links below.
|Product type||Warranty Period|